Returns

We want you to be happy with your purchase. If you are not satisfied, you may return the item within 14 days of receiving it. The item must be unused, in its original packaging, and in the same condition as when you received it. To start a return, please contact our customer service team with your order details.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days and credited to your original payment method. Shipping costs are non-refundable unless the return is due to a mistake on our part.

Exchanges

If you receive a defective or damaged item, we will exchange it for a new one at no additional cost. Please contact us within 7 days of receiving the product to arrange for an exchange. We may ask for photos or other proof of the issue before proceeding.

Non-Returnable Items

Some items cannot be returned for safety and hygiene reasons. These include perishable goods, personalized products, and digital downloads. If you are unsure whether your item is eligible for a return, please check with our support team before making a request.

5. Shipping Costs

Customers are responsible for the shipping costs of returning items unless the return is due to an error on our part. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without tracking.

6. Contact Us

For any questions about returns or refunds, please contact our support team at info@gtaitradingbv.com or call us . We are happy to assist you!